Terms of Service

Drop & Dash Laundry Terms of Service

Effective Date: November 12, 2024

These Terms of Service (“Terms of Service”) constitute a legally binding agreement between You and Laundry Ops, LLC dba Drop & Dash Laundry and its subsidiaries, representatives, affiliates, officers and directors (collectively, “Drop & Dash”) governing your use of  Drop & Dash’s services, including but not limited to mobile and/or web-based applications (“Applications” or the “Drop & Dash App,” and together with the Drop & Dash website, the “Services”).

  1. Drop & Dash reserves the right to change these Terms of Use in Drop & Dash’s sole discretion, without prior notice to You. Drop & Dash requests that You periodically review our Terms of Use to stay informed of any changes. If Drop & Dash amends our Terms of Use and You continue to use the Services, make a purchase, or make an inquiry pertaining to Drop & Dash, You are agreeing to the Terms of Use as updated.
  2. This Agreement sets forth the terms and conditions that apply to the use of the Services and also governs all aspects of the relationship between You and Drop & Dash. By using the Services, making a purchase, or making an inquiry with Drop & Dash, You agree to comply with all of the terms and conditions herein. You understand that sometimes there are interruptions in service or events that are beyond the control of Drop & Dash and Drop & Dash shall not be responsible for any losses stemming from such occurrences or otherwise. You acknowledge and agree that due to circumstances both within and outside of the control of Drop & Dash, access to the Services may be interrupted, or terminated from time to time. Drop & Dash retains the right, at any time, to change, modify in any way, or discontinue any aspect of the Services, including, but not limited to availability and/or content.
  3. Drop & Dash reserves the right at any time to terminate or alter any of our Terms of Use in Drop & Dash’s sole discretion, without prior notification to You. If Drop & Dash changes its Terms of Use and You continue to use the Services, You are agreeing to the Terms of Use, regardless of any amendments. In no way, shall Drop & Dash be liable for any damages resulting from use of the Services, including, but not limited to Your laundry. All usage of the Services must comply with the Terms of Use. Drop & Dash strictly requires that all usage of the Services be for lawful purposes only. Any conduct by You that, in Drop & Dash’s sole determination, is unlawful or offensive may result in Drop & Dash’s banning Your use of the Services.
  4. All content included with the Services, including but not limited to text, lists, graphics, logos, images, pictures, clips, video, data, software and other material (collectively “Content”), is owned or licensed property of Drop & Dash or its software and content suppliers and is protected by copyright, trademark, patent or other proprietary rights. The arrangement, collection, and assembly of all Content on the Services is the exclusive and restricted property of Drop & Dash and protected by U.S. and/or international copyright laws. You agree not to copy or in any way harvest the Content without the prior express written consent of Drop & Dash. Drop & Dash, and its suppliers and licensors, expressly reserve all intellectual property rights. Access to the Services does not confer and shall not be considered as conferring upon anyone any license under any of Drop & Dash’s or any third party’s intellectual property rights. 
  5. The Services may contain links and collaborative functionality interacting with the services of third parties, including but not limited to product manufacturers, translation services, and/or suppliers. Drop & Dash is not responsible for and has no liability for use of any such website(s). Any links and collaborative functionality with/for third party sites on the Services in no way constitute an endorsement by Drop & Dash of any third party websites. Other sites may link to the Services with or without our authorization, and we may block any links to or from the Services. YOUR USE OF THIRD PARTY WEB SITES AND RESOURCES IS AT YOUR OWN RISK.
  6. Any software, including without limitation, any information, data, files, images generated by the software, code, and data associated with the software (collectively, “Software”), used or accessible through the Services may only be used by You exclusively for using the Services for purposes expressly stated in these terms and conditions, provided that such uses are not competitive with or derogatory to Drop & Dash. Drop & Dash retains complete title to all intellectual property rights in the Software. You agree not to alter, copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create offshoot works from any Software.
  7. Our laundry processing involves the use of various cleaning products and detergents to ensure the effective cleaning and maintenance of your garments. While we select products designed to be safe and effective, we cannot guarantee that these products will be free from any potential adverse effects. To the fullest extent permitted by law, Laundry Ops, LLC shall not be liable for any adverse effects, including but not limited to, allergic reactions, skin irritation, or any other health issues that may arise from the use of the cleaning products and detergents applied during the laundry processing. It is the customer’s responsibility to inform us of any known allergies or sensitivities to specific cleaning products before using our services.
  8. DISCLAIMER OF WARRANTIES. YOU EXPRESSLY AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. NEITHER DROP & DASH, ITS AFFILIATES NOR ANY OF ITS RESPECTIVE EMPLOYEES, AGENTS, OR ANY INDIVIDUAL ASSOCIATED WITH DROP & DASH WARRANT OR REPRESENT THAT USE OF THE SERVICES WILL BE WITHOUT ERROR OR INTERRUPTION; DROP & DASH DOES NOT MAKE ANY WARRANTY AS TO (I) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, OR (II) THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THE SERVICES. THE SERVICES AND EVERYTHING MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU EXPRESSLY AGREE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DROP & DASH AND ITS AFFILIATES DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER IMPLIED OR EXPRESSED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. YOU EXPRESSLY AGREE THAT USE OF THE SERVICES, INCLUDING ALL CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THE SERVICES, IS AT YOUR SOLE RISK. YOU UNDERSTAND AND AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOU, YOUR BUSINESS, YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICES. YOU UNDERSTAND THAT DROP & DASH ASSUMES NO RESPONSIBILITY FOR AND MAKE NO REPRESENTATION, WARRANTY AS TO THE CORRECTNESS, ACCURACY, CURRENCY, COMPREHENSIVENESS, TRUSTWORTHINESS OR USEFULNESS OF ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES. DROP & DASH DOES NOT MAKE ANY REPRESENTATION OR WARRANTY THAT THE SERVICES WILL MEET YOUR NEEDS, REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE FROM ERRORS, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. NOR DOES DROP & DASH MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES OR ITS CONTENT OR AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY DATA OR INFORMATION OBTAINED THROUGH THE SERVICES. DROP & DASH ASSUMES, AND YOU AGREE THAT DROP & DASH HAS, NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY YOU OR ANY USER, INCLUDING, BUT NOT LIMITED TO, DAMAGE STEMMING FROM LOSS OF DATA, DAMAGE STEMMING FROM NONDELIVERIES, DAMAGE STEMMING FROM ERRORS, DAMAGE STEMMING FROM SYSTEM DOWN TIME, DAMAGE STEMMING FROM MISDELIVERIES OF LAUNDRY, DAMAGE STEMMING FROM NETWORK OR SYSTEM OUTAGES, DAMAGE STEMMING FROM FILE CORRUPTION, OR DAMAGE STEMMING FROM SERVICE INTERRUPTIONS CAUSED IN ANY WAY BY DROP & DASH, ITS AFFILIATES, ITS LICENSORS, OR YOUR OWN ERRORS AND/OR OMISSIONS EXCEPT AS SPECIFICALLY PROVIDED HEREIN, DROP & DASH DISCLAIMS ANY WARRANTY OR REPRESENTATION THAT CONFIDENTIALITY OF INFORMATION TRANSMITTED THROUGH THE SERVICES WILL BE MAINTAINED. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, ACQUIRED BY YOU FROM DROP & DASH OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY AND EXPLICITLY STATED IN WRITING.
  9. LIMITATION OF LIABILITIES. UNDER NO CIRCUMSTANCES AND IN NO EVENT SHALL DROP & DASH, ITS EMPLOYEES, OFFICERS, REPRESENTATIVES, SERVICE PROVIDERS, SUPPLIERS, LICENSORS, AND/OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND INCLUDING BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN ARISING IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (a) THE USAGE OR INABILITY TO USE THE SERVICES, INFORMATION OR TRANSACTIONS PROVIDED ON THE SERVICESS, OR (b) ANY CLAIM ARISING FROM MISTAKES, ERRORS, OMISSIONS, OR OTHER INACCURACIES ON THE SERVICES PERTAINING TO, INCLUDING, BUT IN NO WAY LIMITED TO INFORMATION, PRODUCTS, OR SERVICES ON OR AVAILABLE THROUGH THE SERVICES, (c) COSTS OF OBTAINING OF ALTERNATE OR SUBSTITUTE GOODS RESULTING FROM ANY PRODUCTS, INFORMATION PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES; (d) UNSANCTIONED ACCESS TO OR MODIFICATION OF YOUR TRANSMISSIONS OR INFORMATION; (e) STATEMENTS OR BEHAVIOR OF ANY THIRD PARTY ON THE SERVICES; (f) DELAY/FAILURE IN PERFORMANCE RESULTING FROM AN ACT OF FORCE MAJEURE, INCLUDING WITHOUT LIMITATION, ACTS OF G-D, NATURAL DISASTERS, COMMUNICATIONS FAILURE, GOVERNMENTAL ACTIONS, WARS, STRIKES, LABOR DISPUTES, RIOTS, SHORTAGES OF LABOR OR MATERIALS, VANDALISM, TERRORISM, NON-PERFORMANCE OF THIRD PARTIES OR ANY REASONS BEYOND THEIR REASONABLE CONTROL; OR (g) ANY OTHER ISSUE RELATING TO THE SERVICES, EVEN IF DROP & DASH OR ITS REPRESENTATIVES HAVE BEEN NOTIFIED OF THE PROSPECT OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISPLEASURE WITH THE SERVICES AND/OR SITE-RELATED SERVICES IS TO STOP USING THE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY OR CERTAIN WARRANTIES AS SET FORTH ABOVE, AS SUCH THIS LIMITATION MAY NOT BE APPLICABLE TO YOU. IF ANY PART OF THIS DISCLAIMER IS FOUND TO BE UNENFORCEABLE OR INVALID FOR ANY REASON, THEN THE TOTAL AND AGGREGATE LIABILITY OF DROP & DASH UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED TWO HUNDRED AND FIFTY DOLLARS ($250).
  10. Availability and prices of the Services are subject to change without notice.  Please see the Drop & Dash Pricing Page on our website for further information. Drop & Dash reserves the right to rescind any stated offer and to correct any inaccuracies, errors, or omissions including after an order has been submitted and whether or not the order has been confirmed and Your credit card has been charged.  Drop & Dash may discontinue any part of the Service at any time without notice. Drop & Dash reserves the right to accept or reject any order placed on the Services (or elsewhere). Drop & Dash reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer–even if after You have received an order confirmation. Further verification of address (billing or shipping) and/or payment information may be required prior to the acceptance of any order.

    If Your credit card has already been charged for the purchase and your order is canceled by Drop & Dash, Drop & Dash will credit your credit card account in the amount of the associated charge. The bank’s individual procedures and policies will dictate when You are credited. A pre-authorization of your card is a hold on funds from Your account but have not yet processed the actual payment for your order. You authorize and agree that Drop & Dash may charge or preauthorize Your card as soon as You place an order.

  1. Should a service provider (including, but not limited to Uber and/or Lyft) of Drop & Dash’s fail to perform to Drop & Dash in any way, You agree to hold Drop & Dash completely harmless for such failure to perform.
  2. You agree that You are responsible for any orders You make, including duplicative orders that You make, with Drop & Dash.
  3. You may not transfer or assign any rights or obligations You have under these Terms and Conditions without Drop & Dash’s explicit prior written consent. Drop & Dash reserves the right to transfer or assign any rights it possesses or may possess under these terms and conditions at any time.
  4. Drop & Dash reserves the exclusive right to reject any order You place, and/or to limit quantities on any order You place, without giving any reason or notice. Drop & Dash reserves the right to limit or prohibit sales to anyone, including, but not limited to commercial entities.
  5. By providing Drop & Dash Your telephone number(s), including but not limited to mobile telephone numbers, You agree that Drop & Dash may contact You for any reason in its discretion, including but not limited to customer service and marketing communications. Such methods of contact may include, but is not limited to SMS messages (i.e., text messages.) By providing Your address(es), including electronic mail addresses, You agree that Drop & Dash may contact You for any reason in its sole discretion. Should You wish to no longer receive messages from Drop & Dash, please e-mail Drop & Dash at [email protected] and request to be removed from Drop & Dash’s contact list. 
  6.  All orders placed on the Services are subject to availability.
  7. Drop & Dash may, in its sole and exclusive discretion, terminate your account and/or your use of the Services at any time. You are liable for any orders that You place or charges that you incur preceding such termination.
  8. BINDING INDIVIDUAL ARBITRATION. Do not use the Services, place an order, or make an inquiry with Drop & Dash if you do not agree to all of these terms and conditions, including this paragraph. “Dispute” means any dispute, claim, or controversy between You and any Drop & Dash regarding any issue whether based in contract, regulation, ordinance, statute, tort (including, but not limited to negligence fraud, misrepresentation, fraudulent, or inducement), or any other legal or equitable theory, and includes the validity, enforceability or scope of this paragraph. “Dispute” is to be given the broadest and widest possible meaning. You agree to seek resolution of the Dispute in accordance with the terms of this paragraph, and not litigate any Dispute in court, except as provided herein. Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.

    a. YOU AND DROP & DASH AGREE THAT ANY CLAIM FILED BY YOU OR BY DROP & DASH IN SMALL CLAIMS COURT ARE NOT SUBJECT TO THE ARBITRATION TERMS CONTAINED IN THIS PARAGRAPH.

    b. CLASS ACTION WAIVER. ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL LEGAL ACTION, UNLESS BOTH YOU AND DROP & DASH SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION.

    c. Initiation of Arbitration Proceeding/Selection of Arbitrator. If You or Drop & Dash elect to proceed with arbitration, the party initiating the arbitration proceeding may initiate it only with the American Arbitration Association (“AAA”). The terms of this paragraph govern in the event they conflict with the rules of the arbitration organization selected by the parties.

    d. Arbitration Procedures. The Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, applicable federal or state law may also apply to the substance of any Disputes. For claims of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes (“Supplementary Procedures”) shall apply including the schedule of arbitration fees set forth in Section C-8 of the Supplementary Procedures; for claims over $75,000, the AAA’s Commercial Arbitration Rules and relevant fee schedules for non-class action proceedings shall apply. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be binding and final, excerpt for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

    e. The arbitration will take place in Chicago, Illinois. Illinois law will govern all disputes, without regard to conflict of law principles.

    f. If any clause within this paragraph 18, except 18(b), is found to be unenforceable, that clause will be severed from this paragraph, and the remainder will be given full force and effect. If 21(b) clause is found to be unenforceable, this entire paragraph 18 will be unenforceable, and the dispute will be decided by a court in Hammond, Indiana. You and the Drop & Dash agree to waive in that instance, to the fullest extent allowed by law, any trial by jury.

    g. This Section 18 shall survive any termination of these terms and conditions, or Your relationship with Drop & Dash.

    h. AGAIN, DO NOT USE DROP & DASH’S SERVICES IF YOU DO NOT AGREE TO THIS PARAGRAPH. 

  9. You agree to defend, indemnify and hold harmless Drop & Dash, its respective officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Services by You, or if You place an order with Drop & Dash or if You make an inquiry with Drop & Dash.
  10. INFORMATION GATHERED BY DROP & DASH. Drop & Dash collects certain information from You including when You buy, order, return, request information from the Services or when You interact with Drop & Dash personnel, create an account with Drop & Dash, visit the Services, and whenever You provide Drop & Dash with information. Drop & Dash may store information regarding You including but not limited to Your name, addresses, phone numbers, credit card/debit card numbers, your ordering/return information, your Internet protocol address, and viewing/traffic information.
  11. You agree that by using our Services you have agreed to not only this paragraph, but all terms and conditions herein. Do not use our Services if you do not agree. You acknowledge that although Drop & Dash strives to maintain safeguards to protect Your personal data, Drop & Dash cannot ensure the security or privacy of information You provide through the Internet. You agree to release us, any parent, any subsidiaries and affiliated entities and ours and their shareholders, officers, directors, employees and agents, successors and assigns from all claims, demands, damages, losses, liabilities of every kind, know and unknown, direct and contingent, disclosed and undisclosed, arising out of or in any way related to the theft, release, or use of such information by third parties, including, but not limited to a data breach. If you are a California resident, you waive California Civil Code Section 1542, which says: A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.
  12. Cookies. Drop & Dash uses cookies, web beacons, and other technologies to obtain and store certain information whenever You interact with the Services. This information is gathered so as to assist us in making our Services function at a high level and also to help us in our marketing and business efforts. This data also allows us to have a more seamless check-out process. In order to improve on our customer experience, Drop & Dash also uses this information for reporting and analysis purposes.
  13. Drop & Dash uses Your information for multiple purposes including, but not limited to sales and sales fulfillment, marketing, internal operations, preventing fraud, and other legal compliance issues.  We may share Your information within Drop & Dash, with outside entities that provide Drop & Dash services (including marketing), with others when complying with legal obligations, and with You upon request.  Drop & Dash maintains technical, administrative, and physical safeguards to protect Your information. By interacting with Drop & Dash, You agree to the collection of and use of Your data that is collected in these Terms of Use.
  14. You agree that You are responsible for payment of all purchases made by You. You agree that any credit card on file may be used to satisfy any debt owed to Drop & Dash. In the event payment is not timely made, interest / finance charges will accrue at the highest rate allowed by law on all past due amounts. You also agrees to pay all costs and expenses associated with collection of the account, including but not limited to, reasonable attorney’s fees in the event the account is placed with an attorney for collection or suit.
  15. These Terms and Conditions constitute the entire understanding and agreement between Drop & Dash and You with respect to the subject matter hereof. No waiver by either Drop & Dash or You of any breach or default hereunder is a waiver of any preceding or subsequent breach or default. Any paragraph headings used herein are for convenience only and shall be of no legal force or effect. If any provision of this Agreement is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement and the remaining portions of this Agreement shall continue in full force and effect. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder.

 

  1. Contact Us
    If you have any questions about these Terms, please contact us:
    By email: [email protected]
    By phone: (773) 436-1994