Privacy Policy

Drop and Dash Laundry Privacy Policy

Introduction Drop and Dash Laundry is strongly committed to protecting the privacy of its user community. This privacy policy details the information we may gather about individuals who visit dropanddashlaundry.com, how that information is used, and our disclosure practices. This also pertains to the privacy policy associated with the applications on Google Play and iTunes.

Scope This policy applies only to websites and applications of Drop and Dash Laundry, and not to the websites of other companies or organizations to which we provide links or to any software that may be downloaded from our site.

Information Collection and Use This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

  • Service: Refers to any of the dropanddashlaundry.com websites operated by Drop and Dash Laundry.
  • Personal Data: Means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Is data collected automatically either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: Are small pieces of data stored on your device (computer or mobile device).
  • Data Controller: Means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the way any personal information is, or is to be, processed. For this Privacy Policy, we are the Data Controller of your Personal Data.
  • Data Processors (or Service Providers): Means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
  • Data Subject (or User): Is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use We collect several different types of information for various purposes to provide and improve our Service to you. From time to time we request information from you that may identify you personally. The requested information typically includes contact information (such as name, email address, shipping address, and zip code) and laundry demographic information. We collect individual user information in the following ways from different sites:

  • Surveys or Contests
  • User Feedback
  • Membership Records
  • Product or Event Orders
  • Online Community Usage

Although we make every effort to preserve your privacy, we may need to release personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a criminal investigation, a court order, or legal process served on our website. We may also share your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

Types of Data Collected

  1. Personal Data
    • While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
      • Email address
      • First name and last name
      • Phone number
      • Address, State, Province, ZIP/Postal code, City
      • Cookies and Usage Data
    • We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
  2. Usage Data
    • We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  3. Location Data
    • We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time through your device settings.
  4. Tracking & Cookies Data
    • We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies are also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
    • Examples of Cookies we use:
      • Session Cookies: We use Session Cookies to operate our Service.
      • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
      • Security Cookies: We use Security Cookies for security purposes.
      • Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use of Data Drop and Dash Laundry uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are like those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under GDPR If you are from the European Economic Area (EEA), Drop and Dash Laundry’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. Drop and Dash Laundry may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests, and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data Drop and Dash Laundry will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Drop and Dash Laundry will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Drop and Dash Laundry will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

  1. Disclosure for Law Enforcement
    • Under certain circumstances, Drop and Dash Laundry may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
  2. Legal Requirements
    • Drop and Dash Laundry may disclose your Personal Data in the good faith belief that such action is necessary to:
      • To comply with a legal obligation
      • To protect and defend the rights or property of Drop and Dash Laundry
      • To prevent or investigate possible wrongdoing in connection with the Service
      • To protect the personal safety of users of the Service or the public
      • To protect against legal liability

Security of Data The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

“Do Not Track” Signals We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics We may use third-party Service Providers to monitor and analyze the use of our Service.

  1. Google Analytics
    • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
    • You can opt out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit https://policies.google.com/privacy.

Advertising We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

  1. Google Ads & DoubleClick Cookie
    • Google, as a third-party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet.
    • You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting https://myadcenter.google.com/personalizationoff.

Behavioral Remarketing Drop and Dash Laundry uses remarketing services to advertise on third-party websites to you after you visit our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits.

  1. Google Ads
    • Google Ads remarketing service is provided by Google Inc.
    • You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by visiting https://myadcenter.google.com/personalizationoff. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit https://policies.google.com/privacy.
  2. Facebook
    • Facebook remarketing service is provided by Facebook Inc.
    • You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/769828729705201. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA https://optout.aboutads.info, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/, or the European Interactive Digital Advertising Alliance in Europe https://youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/policy.

Payments We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

  • PayPal or Braintree: Their Privacy Policy can be viewed at https://www.paypal.com/us/legalhub/privacy-full.

Secure Transactions All financial transactions are protected using Secure Socket Layer (SSL) technology, protecting information through both server authentication and data encryption to help ensure that data is safe, secure, and available only to you. Additionally, our data provider has achieved a Level 1 PCI compliance and has been successfully validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS).

Links to Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us If you have any questions about this Privacy Policy, please contact us: