Chicagoland’s Trusted On-Demand Laundry Service

• Why should I use Drop & Dash Laundry?

  Experience the difference with our laundry service! We offer same-day or next-day delivery throughout Chicago and the suburbs, ensuring your clothes are professionally cleaned and returned quickly. Our team of professional laundry attendants use cutting-edge equipment in our state-of-the-art facilities, guaranteeing top-notch cleaning of your garments. 

  Plus, our dedicated customer support is available from 8 AM to 8 PM MF and 10 AM to 8PM on the weekends, so you’ll always have assistance when you need it. Choose us for a reliable, efficient, and personalized laundry experience!

• Who washes my clothes?

  Our attendants are skilled laundry professionals who professionally wash your clothes using state-of-the-art equipment at our modern laundry facility.

• Where are my clothes washed?

  Your clothes will be washed at one of our laundry facilities across Chicago. Please go to washsmartlaundry.com to see the facilities for yourself.

  For commercial laundry needs, we utilize a specialized facility dedicated to handling goods for commercial customers. 

• Can I get my pickup and delivery service turned around the same day or next day?

  Yes! We offer next day and same day, rush delivery service to our residential customers. This option is available when you select your delivery date. For same-day service, your selected pickup time must be before 2pm. 

• What are your laundry pickup and delivery time slots?

  Our service is completely on demand. You can place an order at any time and schedule a pickup/delivery window between 5am and 10pm. 

• How do I know if my address is within your delivery zone?

  We serve the entire Chicagoland area, including all of Chicago as well as the northern, western, and southern suburbs.

  The best way to confirm whether Drop & Dash services your address is to create an account. Upon entering your address, you will be notified if your address is outside of our service area.

  If you are seeking commercial laundry services, please call us at (773) 436-1994 for details.

• Do I have to be home to meet the driver?

  You do not have to be home to meet the driver to pick up your laundry, but you will be responsible for the safety of your laundry. Please ensure you are near your phone during your pickup window, so that your driver can reach you regarding any issues or complications.

  If you live in a residential home and won’t be home during your pickup window, feel free to leave your laundry on your porch or anywhere else accessible to our driver. If your driver has issues finding your laundry, they will call you directly.

  If you live in an apartment or multi-unit building, we recommend that you schedule your pickup at a time when you will be home, to ensure the driver has no issues with building access.

  Please include information as to where your laundry can be found in the “Additional Instructions for Driver” section on the app, so that the driver is aware. 

• What container should I put my laundry in?

  Please put your laundry in a disposable bag, like a garbage bag or large shopping bag, and place it outside your door or in your preferred pickup location prior to your pickup window, or you can simply hand your laundry directly to the driver upon arrival. Your order will be charged by the pound at $1.95/lb, with a minimum order of 20 lbs (around 2 loads of laundry).

• Is there a minimum order size for Wash & Fold?

  Our minimum order for Wash & Fold is $39, which is 20 lbs (around 2 loads of laundry), exclusive of delivery fees.

• How do I track my order?

  You can track your order on the app, which features a real-time map of your driver, similar to apps like Uber or DoorDash. Please ensure you opt in to receiving notifications after downloading the app, so that you receive updates when the driver is en route to pick up your laundry, when your laundry arrives at our facility, when it’s being processed, and when it’s on it’s way back to you!

  Your driver will send a photo of your delivered clean laundry upon arrival. 

• Can I drop off my clothes instead of using the pickup and delivery service?

  Yes, feel free to drop off your clothes at any of our state-of-the-art facilities. Learn more about drop off laundry service.

• Are my clothes safe with Drop and Dash Laundry?

  Rest assured; the safety of your clothes is our priority. We maintain secure laundry facilities, equipped with cameras, to ensure the protection of your items during the entire laundry process. Our trained laundry professionals handle your laundry with care and attention to detail.